VVA Logo VVA Press Release

Press Release

August 29, 2011

No. 11-28

Mokie Porter
301-585-4000, Ext. 146

Vietnam Veterans of America Board of Directors Approves VetProWeb for VVA's Service Officer Program 

(Washington, D.C.)—"Vietnam Veterans of America has chosen VetProWeb, a case-management program from Panoramic Software, to be the common application for VVA-accredited service officers, operating under VVA State Councils and Chapters, to help veterans secure the benefits and compensation earned by their service to our country," said John Rowan, VVA National President. "VVA is proud to be the first national Veterans Service Organization to use VetProWeb, which will be a 'game-changer' for our Veterans Benefits Program."

Jim Vale, Director of VVA's Veterans Benefits Program, noted, "We have a network of over 700 accredited service officers. VetProWeb will enable us to track our veterans' claims on a national scale, and it will meet our long-time need for a secure, web-based database that can be accessed by service officers from any location. In order to break the one-million claims backlog, the VA must allow veteran service organizations to submit veterans' claims electronically. As the VA moves forward with modernizing its claims process, VetProWeb will enable these claims to be submitted electronically to each of the VA's 57 regional offices."

VetProWeb handles case management, claim development, forms completion, statistical reporting, and document storage. Currently used in more than 50 counties in California, it has been designated the statewide veteran database for County Veteran Service Officers by the California Department of Veterans Affairs. VetProWeb has been used by the VVA California State Council at the Long Beach offices. Said Dick Southern, VVA Region 9 Director and Chief Service Officer for the VVA California State Council, "We have three VA regional offices to which we submit claims. VetProWeb provides the flexibility, capability, and unmatched technical support needed by our service officers to help veterans all over California."

Art von Waldburg, founder and CEO of Panoramic Software and creator of VetProWeb, travelled to Reno earlier this month for VVA's 15th Biennial Convention, to give VVA service officers a first look at the application, which will assist VVA in determining the demographics of those veterans who are seeking help, as well as the most effective processes for gaining earned benefits. Said von Waldburg, "We are honored to have been selected by VVA, and we look forward to a close working relationship between VVA and the VA to streamline the claims process.

"Panoramic Software is committed to keeping VetProWeb on the cutting edge of technology. We are focused on providing the most complete claims-development functionality in the most secure environment possible, with close to perfect availability from any web-accessible location and device."

Vietnam Veterans of America (VVA) is the nation's only congressionally chartered veterans service organization dedicated to the needs of Vietnam-era veterans and their families.  VVA's founding principle is “Never again will one generation of veterans abandon another.”


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